To simplify and shorten the shopping process, iROO does not provide product exchange service, only return service.
Goods must be returned within 7 days of receipt of delivery in original condition, please submit your return request online. (If you bought 3 items, one item that is not right for you, you can return the one that does not suit you.)

If the returned goods amount is less than $2500,you wil be charged $100 shipping fee.

How to submit an online return request:
1. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
2. Go to "MY ACCOUNT"-->go to "orders"-->Select the order for return.
3. Please wrap the goods in good condition, we will send a delivery person to get the goods you would like to return within three days, please keep your phone available.

Overseas return policy:
Please contact Customer Service by sending an email within 7 days of receipt of delivery, indicating the item(s) you would like to return and the reason. We will get back to you soon and see if the item is returnable. Your patience will be highly appreciated.
If the confirmation email of return is send, please follow the instruction to wrap the package and note "return" on it. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Please send the package to the following address:
"2F., No.63, Juguang Rd., Zhonghe Dist., New Taipei City 23543, Taiwan (R.O.C.) iROO International. co"

We do not accept returned items that were sent back by you directly without checking with us first, or send after the trial period, iROO cannot proceed your refund or return. The shipping fee will be made at your own cost.
Please choose the right way to ship back the goods. If we do not receive your returning goods, or its condition is worn or lost, your right may be affected, and you may have to bear the cost $200NTD to restore depending on its condition. Other terms related to refund please go to "Return and Refund".

Overseas refund;
After iROO receiving your package and finishing scrutiny, we will proceed the refund request within 3 business days, the exact date that you receive the refund depends on the policy of your bank.

You have one free exchange service (Taiwan limited) within 7-day free return period. If you would like to exchange your item at physical stores, please bring your invoice and original packing within 7 days. Exchange service is not eligible after 7-day free return period.

iROO will issue the refund as the original payment method after receiving the items, invoice, and finishing the scrutiny.

Refund methods:
1. Credit card: After we scrutinize the returning goods and it has no problem, the money will refund to your credit card account. The receiving date depends on the closing date.
2. Refund after receiving item: Submitting your bank account information (personal limited, information must include the name of the bank, name of the branch, account number, name of the account). It takes 7 business days to proceed a refund request!

1. Return is not allowed after 7-day free return period.
2. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. The price tag is cut, item is washed, size modified, or other additional processing, lost or worn in detail/accessories.
4. Freebie is not return together.