1.  In order to support the energy saving and carbon reduction, iROO will not provide a physical membership card. iROO service personnel will check with member's account that she/he wishes to accumulate the purchase amount in and will update the amount into our system accordingly.

2.  Membership validity period will be one year, from the membership join date.

3.  Members shall be responsible for ensuring that the accumulated amount is accurate at the time of transaction. Request to accumulate the purchase amount after the transaction is not allowed.

4.  iROO membership account is for the account holder only. Any sharing and transferring activities are not allowed.

5.  After the membership valid date expires, iROO system will, based on the member's accumulated purchase amount, execute the update / downgrade of membership status. In addition, accumulated purchase amount will be adjusted to zero after the expiration date every year. The membership will be discontinued when member does not make any purchase within one year. However, the membership will be reactivated at the time of making the purchase.

6.  Customers are kindly asked to provide the correct information such as: name, date of birth, telephone number, email address, and mailing address. For members who wish to make amendments to such information, members shall fill out the Membership Amendment Application Form at any iROO outlet.

7.  Birthday voucher are valid for use at any iROO outlet in Singapore and it will be valid for 1 month (Birthday Month).

8.  Multinational accumulation will not be accepted.

9.  iROO may at any time and in its absolute discretion, amend or terminate the privileges and Terms and Conditions.

Regulations on use of Birthday Voucher (Note on Birthday Voucher)

1.  Collect birthday voucher at iROO store.

2.  Scope of Use: iROO store.

3.  Shall be used within one month.

4.  Expiry date: ________________

5.  Signature: ____________ Shop: ____________

6.  Date: ____________ Sales: ____________

Q.Why have I been told that my membership was discontinued while I used to join the member?

A：The membership will be discontinued when member does not make any purchase within one year. However, the membership will be reactivated at the time of making the purchase.

Q.What if I unable to use the birthday voucher during my birthday month due to not in Singapore?

A：Birthday voucher is eligible for the birthday month. We regret that the expired birthday voucher will not be entertained. 

Q.What can I do if I lost my birthday voucher? Can I request the birthday voucher to be reissued?